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WhatsApp Business Automation Setup

System that automatically answers customer questions and manages orders.

Duration5 Days
DifficultyBeginner
Expected ResultHigh Impact

Why is WhatsApp Business Essential?

85% of customers prefer to "ask/confirm via WhatsApp" before buying. If you cannot manage this traffic smartly, you will lose time.

1. Greeting and Away Message

  • Greeting: A mini-menu like "Welcome! How can I help you? Press 1 for our Menu, 2 for Location."
  • Away Message: "We are currently closed but noting down your order/question. We will get back to you tomorrow at 09:00."

2. Catalog Creation and Linking

Upload your products directly to the catalog inside WhatsApp, not on your website.

  • Direct your Instagram stories with "Details in our WhatsApp Catalog - Click the Link".

3. Quick Replies

Anything you type more than 10 times a day must be a "quick reply":

  • IBAN details
  • Shipping / Delivery time
  • Location / Address directions

This way, you can reply in seconds by typing /iban.